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F.A.Q

What if my outbound flight is cancelled?

If your outbound flight is cancelled please call the emergency number of our office, which you can find on your booking confirmation. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.

How long will I have to wait at the airport?

Your private transfer vehicle will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive.No Wait!
Shuttle clients will always be put on the next available transfer. Customers should not expect to wait more than 60 minutes for the next available transfer. Occasionally, due to circumstances beyond our control, such as flight delays, you may have to wait a little longer before the shuttle vehicle departs – especially during peak season in airports.

Transfer times?

The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

Do I need to tip the driver?

The price paid does not include a tip. As is standard across the globe these days if you feel your resort  driver has been friendly and courteous, then a small tip is the norm.

What currency are your rates in?

All prices are quoted and charged in Euros,Dollars,Pounds,Turkish Lira.

What happens if my holiday details change prior to departure?

If your details change prior to departure simply contact us on Reservations: 0 242 324 8 324 (within TR) +90 242 324 8 324  (outside of TR) or email us at the following info(at)SunShuttles.com and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.

What is your policy on drunken/abusive behaviour?

SunShuttles.com reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).

What is your smoking policy?

SunShuttles.com operate a complete non smoking policy in all vehicles used.