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F.A.Q

I have not received a confirmation e-mail? Why? Does it mean that you cannot provide a car?

No, we are happy to announce that 99.9% percent of booking requests are confirmed - as we have a huge car park so it is very unlikely that we could not confirm your booking. And even if that is the case we would let you know. This can be caused due to a couple of reasons. A) Sometimes there is a problem with spam filter. Please check your spam folder as it seems to resolve most cases. This applies particularly when you have a hotmail or yahoo e-mail account. B) Check if you have typed the e-mail correctly. NO ANSWER - If nothing helps just email us and we will get back to you as soon as possible (usually in a couple of hours).

What does the price include? Do you offer discounted rates for children or babies?

A one-way price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure. Unless stated otherwise, individual taxis will accommodate up to four passengers. On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. There is no charge for infants aged under 2 years who are travelling on shared shuttle services, provided that they do not require their own seat(providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged three and over will occupy a seat and therefore will be charged for a seat. We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.

How do I know that I can trust SunShuttles.com and that it is a legal trustworthy company?

SunShuttles.com is an internet trading brand of EVENTUS HOLIDAY (TR) Limited is legally registered within The Laws and Regulations of the Turkish Trade Practices. SunShuttles.com will operate the site within the laws and regulations of the Turkish Trade Practices Act so that unfair trading and practices do not occur and requires users of the site to act in a similar manner.

What are the SunShuttles.com Reservation & Emergency contact numbers?

Reservations:0 850 8402084 (within TR) , +90 850 8402084 (outside of TR) - available every day 09:00 - 18:00 Mon to Sat and Closed on Sundays (GMT, for Europe - 1 hour) Emergency: The emergency number is +90 532 2661344 which will be printed on your documentation as well.

What happens when I make a reservation?

Once you complete your SunSHuttles.com booking , the details of the booking are sent electronically to our data base and we will make the appropriate arrangements as per your request.

Can I change the date of my transfer?

Yes, subject to availability and our changing conditions.

Can I have a receipt?

Your transfer voucher confirmed with an email is your receipt.

What happens if I cancel my holiday? Can I have a refund?

You may cancel your booking at any time and cancellation charges may apply. Our cancel&Change policy can be found on the terms and conditions section of the website.

How do I collect my transfer upon arrival?

Once you have completed your on-line booking you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle.

Do I have to share a vehicle with other people?

No, if you book a private transfer.
Yes, if you book a shuttle transfer.

What happens if my arrival flight is delayed?

Your vehicle driver will be informed and collect you at the new time.

What if my outbound flight is cancelled?

If your outbound flight is cancelled please call the emergency number of our office, which you can find on your booking confirmation. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.

What happens if I cannot find my driver at the airport?

Firstly call the telephone number as per your booking confirmation, where our advisors will direct you to your driver. In the event of difficulty call the SunShuttles.com reservations number (or the emergency number if outside hours) and they will assist you further.

Can I have the driver`s mobile number?

No. If you have any problems contact our reservations number or emergency number.

How long will I have to wait at the airport?

Your private transfer vehicle will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive.No Wait!
Shuttle clients will always be put on the next available transfer. Customers should not expect to wait more than 60 minutes for the next available transfer. Occasionally, due to circumstances beyond our control, such as flight delays, you may have to wait a little longer before the shuttle vehicle departs – especially during peak season in airports.

If I have lost my luggage at the airport, can you collect it for me later?

You just need to fill the lost&found form that All the airlines have handling agents. They will organise for any luggage to be forwarded to your resort address.Therefore , you need to leave inside of the arrival terminal as possible as you can

If I have left belongings in the transfer vehicle – how do I get them back?

All Lost Property queries are handled by our Customer Service team. On your return home, if you have left items behind on your return transfer, please email us on info(at)SunShuttles.com with your transfertaxi.com booking reference number and details of the items you’ve left in the vehicle. We’ll endeavour to trace your property and, if found, return it to you as quickly as possible. An administration fee of €45.00 minimum will be charged for returning your items to you.If you leave property in a transfer vehicle on arrival, you may call the contact number provided on your SunShuttles.com booking confirmation. We will attempt to trace your property and, if found, give you the address where you may collect it. Any expense incurred in recovering your lost property is entirely your responsibility.SunShuttles.com regrets that we cannot be held responsible for items left on our vehicles that cannot be found.

How much luggage can I take? I have lots of luggage,golf bags,wheel chair etc. Will there be room?

Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements. Most taxis are able to accommodate a suitcase and piece of hand luggage per person. (Up to 4 passengers per taxi, children and babies count - except in certain destinations where the maximum is 3 passengers - select your required resort for full details of taxi & minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally. We do not charge and do cater for non-motorised wheelchairs.

Will my shuttle transfer take me straight to my hotel entrance?

We’ll drop you as close to your accommodation address as possible, depending on vehicle access.However, please note that shuttle services cannot drop-off or pick-up from private addresses. You’ll either be dropped off or picked up at the nearest hotel or a central meeting point. Therefore, for your own convenience, we recommend you book a private transfer if you’re staying at a private address.

Transfer times?

The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

Can we stop off at the supermarket on route?

By prior arrangement on a private transfer only, - a supplement may be applicable for shuttle transfer as well although not at peak times

Do I need to tip the driver?

The price paid does not include a tip. As is standard across the globe these days if you feel your resort  driver has been friendly and courteous, then a small tip is the norm.

Is the transfer direct or do we stop on route?

Private transfers are direct, door-to-door. Shared transfers may stop to either pickup or drop off other clients on route.

Does the driver speak English?

All SunShuttles.com drivers speak English. Occasionally we are obliged to use a local vehicle firm, in which case we cannot guarantee the driver will speak English.

What currency are your rates in?

All prices are quoted and charged in Euros,Dollars,Pounds,Turkish Lira.

And on Departure? How do I confirm my resort pickup time?

If you have a private transfer this will normally be confirmed to you prior to departure by email. For shuttle transfers you will be provided with a reconfirmation number (+90 532 266 13 44) that you will need to ring 24 hrs prior to your departure from resort.

What happens if my holiday details change prior to departure?

If your details change prior to departure simply contact us on Reservations: 0 242 324 8 324 (within TR) +90 242 324 8 324  (outside of TR) or email us at the following info(at)SunShuttles.com and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.

Insurance?

SunShuttles.com hold full public liability insurance  as do all of our vehicle. We do however recommend that you hold a valid insurance policy for the duration of your trip.

Last minute bookings?

Our website will allow you to book your chosen transfer up to 24 hours prior to departure. If you require a transfer inside 24 hours please call on Reservations: 0 242 324 8 324 (within TR) +90 242 324 8 324 (outside of TR) and we will do our best to accommodate your requirements.

What is your policy on drunken/abusive behaviour?

SunShuttles.com reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).

What is your smoking policy?

SunShuttles.com operate a complete non smoking policy in all vehicles used.